Refund policy

Product Returns

In accordance with European Union consumer law, customers have the right to withdraw from their purchase within 14 days of receiving their order.

However, the right of withdrawal does NOT apply to:

  • Unique & Collectible Ceramics: One-of-a-kind artworks, numbered ceramic items, or limited-edition creations.

  • Made-to-Order & Personalized Items: Handmade ceramics crafted specifically based on customer preferences (such as size, color, or custom specifications).

Note: For the above product categories, all sales are final, unless the item arrives defective, damaged, or broken.

Defective or Damaged Items

In the event that you receive a product that was damaged during transit or is defective:

  • You must notify us within 7 days of the delivery date.

  • The product must be unused, in the same condition in which you received it, and in its original packaging.

  • You must attach your order number and confirmation email.

  • Please contact us at info@abstractstudio.gr before returning any item.

Return Process & Inspection

Once we receive and inspect your returned product, we will notify you via email regarding:

  1. Confirmation of parcel receipt.

  2. Approval or rejection of your refund request.

If approved, your refund will be processed to your original method of payment within a reasonable timeframe, depending on your card provider or bank.

Loss or Damage During Return Shipping

Because ceramics are fragile items, we strongly recommend that you:

  • Use a trackable shipping service (tracking number).

  • Purchase shipping insurance for the parcel.

We assume no responsibility and cannot issue refunds for items that are lost, damaged, or broken during return transit.